How to File a Cyber Crime Complaint in Nepal: Email & Police Process 2025

“I want to report this, but I’m scared.”

Cybercrime in Nepal—from “sextortion” and fake loan apps to social media hacking—is exploding. The good news: The Cyber Bureau (Nepal Police) is one of the most active and modern units in the country. You do NOT always need to visit the police station to start a case.

Here is the practical 2025 guide on how to report a crime safely.

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1. Where to Go? (The Location)

Unlike normal crimes, your local police chowki might not have the tech tools to help. You should go directly to the specialized unit.

• Office: Cyber Bureau, Nepal Police
• Location: Bhotahity, Kathmandu (Near the pedestrian overhead bridge).
• Phone: +977-01-5319044 / 9851286770 (Duty Officer - 24/7)

Note: If you are outside Kathmandu, you can file a preliminary complaint at your District Police Office (DPO), which will forward it to the Bureau.

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2. How to Report via Email (Remote Method)

If you cannot visit Bhotahity immediately, or if the threat is urgent, email the bureau.

• Official Email: [email protected]

Email Template

Subject: Complaint against Online Harassment / Financial Scam - [Your Name]

Body: Dear Sir/Madam, I, [Your Name], am a resident of [Your Address]. I am being harassed/scammed by [Suspect Name/ID] on [Facebook/WhatsApp].

Details of Incident:

• Platform: Facebook/Instagram
• Suspect Profile Link: [URL]
• Date of Incident: [Date]

Please find attached the evidence (screenshots/chat logs) and my Citizenship copy for ID proof.

Mobile: 98XXXXXXXX

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3. The “Evidence Checklist” (Crucial)

Police cannot act on “he said/she said.” You need digital proof. Do NOT delete chats before taking screenshots!

A. For Harassment / Defamation

1. Screenshots: MUST show the offender’s profile name and photo.
2. The URL: Copy the Profile Link (e.g., facebook.com/username). Changing the name doesn’t change the unique ID if you have the link.
3. Timestamps: Ensure the date/time of messages is visible.

B. For Financial Scams / Hacking

1. Bank Traces: Esewa/Khalti Transaction ID or Bank Statement showing money transfer.
2. Chat Logs: Export the WhatsApp/Viber chat history.
3. Email Headers: If the scam was via email, do not just screenshot the body. Expand the header to show the sender’s IP address.

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4. What Happens Next?

1. Tracking: The Bureau uses IP tracking and ISP cooperation to locate the device.
2. The Arrest: Police can arrest suspects anywhere in Nepal.
3. The Law: Charges are filed under the Electronic Transactions Act 2063 (Section 47). Punishment can be up to 5 Years in Jail or NPR 1 Lakh Fine.

Conclusion

Ignorance is not safety. If you are a victim, report it immediately. The longer you wait, the harder it is to track the digital footprint.

• Tip: If your Facebook/Instagram is hacked, the Cyber Bureau can officially request Meta (Facebook) to recover it if you file a formal case.

Disclaimer: This article provides procedural guidance. For legal representation in court, consult a cyber law attorney.